Returns & Refunds Policy

We want you to be chuffed with what you buy from us. Here's how returns and refunds work — and none of it affects your legal rights as a shopper.

Changed your mind?

If you buy online and simply change your mind, you've got 14 days from the day your item arrives to tell us you'd like to return it — just drop us an email. You've then got another 14 days to post it back.

Please send it back in the same condition it arrived in, and you'll need to cover the return postage (we'd suggest a tracked service, as it's your responsibility until it reaches us). Once it's back with us we'll refund you within 14 days, including the original standard postage you paid (though not any extra you paid for faster delivery). If it's been used more than needed to have a look at it, we may reduce the refund a little to reflect that.

Faulty or not as described?

Everything we sell should be as described, in good order for what it is, and fit for its purpose. As lots of our stuff is second-hand, "good condition" takes its age and price into account. But if something turns up faulty, damaged, or clearly not what we described, you can return it for a full refund within 30 days — and this time we'll cover the return postage. Just email us with the details and a photo if you can, and we'll make it right.

About second-hand items

Loads of our items are pre-owned, so a bit of age or gentle wear that matches the description is part of the deal, not a fault.

How to return something

Drop us an email first at hello@furrypinkmonkey.com and we'll send you the return address and anything else you need.

Your refund

We'll refund you the same way you paid. Once it's approved, give it a few working days to land back in your account.

Any questions?

Just email hello@furrypinkmonkey.com — please put your order number in the subject. we're always happy to help.